I authorize Nerd Nation and/or its agents to perform work on the item(s) listed below ("Item(s)"). I certify that I am the true and expressed owner of the Item(s) submitted for service. I agree to release, indemnify, and hold harmless Nerd Nation from liability for any claims, loss, or damages that may arise from any service performed. I understand Nerd Nation only provides service to the owner of the Item(s) and not to their agents or third parties. If an "other authorized person" is listed on this work order, I agree they may communicate with Nerd Nation and act on my behalf. I assume all liability and indemnify Nerd Nation for any claims, loss, or damages due to any acts by or communications with an "other authorized person." In the event I am found not to be the true owner of the Item(s), I assume all liability and indemnify Nerd Nation for any claims, loss, or damages. By signing below, I confirm that I have read and agree to this Repair Service Liability Waiver as well as the Service Terms and Conditions listed on this work order.
Service Terms and Conditions
Most services require a minimum service fee to cover the initial time spent on service. This fee is non-refundable under any circumstances.
Service cost estimates beyond the minimum service fee will be provided by telephone and must be approved by the customer or "other authorized person" listed on the work order before service is completed. This estimate only covers the repair or servicing of the issue listed on this work order. After an estimate has been approved, the approval cannot be withdrawn by the customer once any additional work has begun and/or any needed parts have been ordered. Actual final service cost may vary a reasonable amount from the estimate. The estimate does not cover additional unrelated issues found before or after the quoted service is performed. Payment for the service performed will still be due even if an additional issue prevents full use of the device. At any point if Nerd Nation determines the service requested is not possible or not economical to perform (unrepairable), the device will be released back to the customer at no additional charge. If service was attempted by Nerd Nation on a device deemed to be unrepairable, it may be returned to the customer in a condition different than when it was submitted for service. Unsuccessful service may leave devices in a different or less functional state than before service was attempted. At no time will Nerd Nation be required to return unrepairable devices to the partially functional state or to the cosmetic condition that they were in when submitted for service.
Estimates must be approved or the device must be picked up within 30 days of the estimate being provided, or of Nerd Nation's good faith attempt to provide the estimate to the customer via telephone. Nerd Nation will not be required to attempt to contact the customer by mail or any other means other than the telephone number on the work order. After 30 days the device is considered to have been surrendered and it will be recycled as Nerd Nation and/or its agents see fit. The customer should contact Nerd Nation if they require any additional accommodations.
Service time will vary based on workload, parts availability and other factors which may or may not be under Nerd Nation's control. Any turnaround times quoted are estimates and are not guaranteed.
Nerd Nation is not an authorized service dealer and services provided may void any previous existing warranties. Parts used may be new, used, or refurbished. Parts may be OEM or aftermarket. Any parts replaced become the property of Nerd Nation and will not be returned to the customer. Service may be performed by Nerd Nation employees or by independent contractors. Some devices will be serviced, transported, and/or stored off-site. In the unlikely event a device is lost it will be replaced by Nerd Nation with a similar working device.
Data preservation is not guaranteed under any circumstances. Due to the complex nature of electronic devices, Nerd Nation cannot offer any warranty or guarantee on data under any circumstances. Many repairs require software to be reset and/or data erased. Nerd Nation will not ask for specific permission to reset software and/or erase data. We cannot assist in any data backup, transfer, or recovery.
Devices will not be released to the customer until any balance due is paid in full. Devices will only be released to the customer or "other authorized person" listed on the work order. Valid government issued ID must be presented at the time of pick-up. All devices must be picked up and any balance due paid in full within 30 days of customer notification that the device is ready to be picked up, or of Nerd Nation's good faith attempt to notify the customer via telephone. Nerd Nation will not be required to attempt to contact the customer by mail or any other means other than the telephone number on the work order. After 30 days the device is considered to have been surrendered and it will be recycled as Nerd Nation and/or its agents see fit. The customer should contact Nerd Nation if they require any additional accommodations.
Most services provided are covered under a warranty for 30 days beginning after service is deemed by Nerd Nation to be completed. This warranty covers defects in parts and workmanship for only the issue serviced. Cosmetic damage or cosmetic changes to a device may be unavoidable during service and are not covered under this warranty. Unrelated issues discovered before or after service are not covered under this warranty. Nerd Nation's sole obligation under warranty shall be the store's choice of repairing the covered defect, refunding any service costs beyond the minimum service fee, or providing a similar replacement device. If Nerd Nation provides a replacement device, the original device becomes the property of Nerd Nation. There will be no warranties or guarantees, explicit or implied, on any devices that are determined to be unrepairable or uneconomical to repair. There are no warranties or guarantees, explicit or implied, on any devices that show signs of any of the following: previous improper repair work by the customer or another service provider, tampering or physical damage after repair, any hardware or software modification from original factory design or specifications, malware, bug infestation, or liquid damage.
At Nerd Nation's discretion, the store may offer to purchase the device from the customer if the service estimate is not approved or the service is uneconomical. Nerd Nation may also offer to sell the customer a similar working replacement device in lieu of servicing the original device. Once the customer approves either of these options, the original device becomes the property of Nerd Nation and will not be returned to the customer under any circumstances. All sales are considered final.
Nerd Nation retains the right to refuse service for devices showing signs of an active or previous bug infestation. There will be no refund of any charges for these devices. Customers will be charged an additional, non-refundable $100 cleaning and extermination fee for devices showing signs of an active or previous bug infestation. Nerd Nation does not offer any warranties or guarantees, explicit or implied, on any devices that show signs of an active or previous bug infestation.
